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Let Me Speak to the Manager!: Selling from the Buyer's Point of View

Name: Let Me Speak to the Manager!: Selling from the Buyer's Point of View
Price: 20.35 GBP
Availability: InStock
Author: Daniel M. Boland
ISBN: 9781532675706

by Daniel M. Boland

Hardback
96 pages
Publisher: Resource Publications (CA)
15.3 x 22.9 x 0.7 cm

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For retail managers and business leaders.

Explains how to improve employee and buyer relations.

You will prevent crises and boost your reputation.

A practical guide to help managers resolve customer frustrations and build a more positive workplace culture.

Our Mission

Equipping you for life's journey with Jesus:

Now a team of 60 – we've been serving the Church since 2004
Together we've raised over £1,000,000 for UK Christian charities
25,000 churches are using the Eden Plus account

Free delivery on orders over £10

Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager teaches how to work with salespeople, employees, and customers.