Prayerline System Monitor & Evaluation Officer - Part Time

Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people’s lives. This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry.

In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully. You will also need excellent people skills as you will be the primary point of contact should a volunteer have a difficult call and need prayer and support themselves, with escalation to the team leads when necessary. You will also be required to pray for callers should you notice that waiting times are becoming too long.

We are looking for someone who can offer us five mornings per week, working Monday – Friday from 9.00am – 1.00pm and one Saturday in four working from 10.00am – 6.00pm. You will also need to be flexible in offering cover for absences, which could be Saturdays, afternoons or evenings.

If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service, then you may be the right fit for this role.

This position is currently based at our Broadcasting Centre, Hanchurch Lane, Stoke on Trent ST4 8RY

Closing date for applications: Wednesday 8th April - noon

Zoom interviews: Friday 17th April 2026 Onsite interviews: Friday 24th April 2026

Salary: £15,429 per annum (FTE £25,423) plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit www.ucb.co.uk/vacancies

Don’t forget to visit our privacy page on www.ucb.co.uk/privacy

UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy