Supporter Engagement Lead

The Supporter Engagement Team is the heartbeat of our fundraising efforts, responsible for building and nurturing relationships with individuals, churches, and community groups who share our vision.

Their role goes beyond the donations, they create meaningful experiences that inspire long-term commitment and deepen trust. From delivering excellent supporter care to developing appeals that connect people with our mission, the team ensures every supporter feels valued and understands the impact of their generosity and the lasting impact they will have in transforming the lives of children and families.

ABOUT THE ROLE

This role is key to delivering excellent supporter care and increasing the engagement and loyalty of our supporters, alongside developing our challenge and community fundraising to raise vital funds for children and families.

Act as first point of contact for supporters; deliver timely, compassionate supporter care Create engaging communications (emails, magazine content, prayer resources, annual supporter survey) Plan and deliver community fundraising and challenge events Manage a portfolio of fundraising events including our HNWI/Legacy supporters Support legacy administration and stewardship for key supporter groups. ABOUT YOU

Experience in supporter/customer care and events Organised, proactive, and detail-focused Confident communicator with strong interpersonal skills Comfortable using CRM and digital tools Understands fundraising regulation and data protection Values-led and committed to outstanding supporter experience Able to work independently and as part of a collaborative team.

The Company

Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.

We create family hubs where we’re needed most, providing support with mental health, special educational needs, domestic abuse and all of family life’s challenges. We work through children and family centres, churches, schools and prisons. Putting children first in everything.

The Benefits

Continuous professional development In house learning platform Employee Assistance Programme Salary sacrifice pension with employers contribution of up to 7% Enhanced maternity and paternity pay BHFS Health Cash Plan Life assurance 2 times annual salary Enhanced annual leave Additional paid time off at Christmas Flu vouchers Eye test reclaim If you want to find out more about working at Spurgeons please visit our website.

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.

Spurgeons is a Living Wage Employer. We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.

1st stage interviews will be held week commencing 9th February and 2nd stage interviews will be held week commencing 16th February.