Housing Operations Manager

The Pilgrims’ Friend Society is a long-established Christian charity supporting older people to live well in safe, caring communities. We are seeking an experienced and inspiring Housing Operations Manager to lead our housing services and shape their future.

This is a pivotal role, driving the delivery of our Housing Strategy, ensuring excellent tenancy and estate management, and leading housing managers to achieve high performance, strong compliance and outstanding resident satisfaction.

You will provide visible, pastoral leadership to housing managers and residents, fostering cohesive teams, engaged communities and well-run schemes. You will oversee budgets, service charges, health and safety, safeguarding and GDPR, while ensuring our properties remain clean, safe and attractive. Resident engagement sits at the heart of the role, including meetings, consultation, prayer and community building.

Key responsibilities Lead delivery of the Housing Strategy 2025–30 and action plans Line-manage and support housing managers, promoting accountability and innovation Oversee allocations, tenancy and estate management, and resident engagement Ensure full compliance with housing legislation, policies and audits Manage budgets within agreed tolerances and monitor service charges Drive improvements in resident satisfaction, wellbeing and community life About you At least 3 years’ management experience in social or supported housing Strong people leader with a supportive, values-driven approach Confident managing budgets, compliance and performance Highly organised, adaptable and IT-literate Willing to travel nationally and work flexibly, including on-call cover *Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).

Hours: 40 hours per week, usually worked over 5 days.

"On-call" cover required to meet demands

Benefits: Company car available if required Remote working Ongoing and continuous training and development Ongoing support from management Being part of our friendly and committed staff team Employee assistance programme Perkbox rewards Team events Paid DBS checks Pension scheme Recommend a Friend Scheme Medicash

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested