Business Manager

The Business Manager’s job is to lead the work of the home alongside the registered care manager with specific responsibility for: the “business” performance if the home (achieving income, occupancy and cost budgets); the quality of work from the housekeeping and catering teams; the administration of the site; and the ethos and Christian life of the home.

Your job can be summarised under five main headings: • Deliver positive performance as measured by below success criteria • Leading the Service Teams to provide the highest standard of service and cleanliness • Managing the administration of the home/scheme including staff • Exercising leadership in the pastoral and spiritual life of the home for family members and staff • Overall responsibility for housing (where applicable) Success criteria, in order of priority: • Achieving financial budgets for income, costs and surplus (EBITDAR) • Achieving occupancy targets • The quality of care from the home and evidence of “Way We Care” in place (as measured by Pilgrims’ Friend Society surveys; Carehome.co.uk reviews; and CQC) • The morale of staff as measured by our staff engagement surveys • The contribution made by the jobholder to the life of the home and the charity Where you fit into the team You are responsible to the Regional Operations Manager You are responsible for all housekeeping, catering and maintenance staff You have responsibility for all care staff administration in conjunction with the Registered Manager You will have regular supervision with Pilgrims’ Friend Society Operations Manager, with the occasional participation of the Assistant Director of Commercial

Skills/Experience: Willing and able to take a lead in maintaining the Christian ethos of the home; Management experience in a business setting; Comfortable with writing business communications to staff and residents as well as authorities etc; Ability to communicate effectively at all levels whilst maintaining confidentiality; Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience; Able to work under pressure and provide calmness in all situations; IT literate ( including Microsoft Word, Excel, Outlook and the Internet); Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings. *Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours: 40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.

Benefits: £44,500 to £50,000 per annum Relocation support (to be discussed) 5 Weeks' paid holiday per year as well as bank and public holidays On-going training and support Team events Pension scheme Care Friends referral Medicash Perkbox – including an Employee assistance programme. Long-standing service rewards Birthday rewards

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