Team lead Nottingham

Position Overview The Nottingham Team Lead heads up and empowers our line managed team in Nottingham to support our tenants, build relationships with external agencies and local authorities, and actively engage with the local church. Team management: ensuring a team culture of professional excellence and Christian spiritual passion in all it does. Tenant management: focusing on high performance in managing voids, arrears, behavioural issues and move-on which positively empowers tenants.

Housing management and investor liaison: ensure all HiA houses are maintained to as high a standard as possible and work with investors. Budget management: ensuring expenditure and income are managed well and in line with budget and working towards team self-sustainability. Church liaison and spiritual leadership: ensuring our church partners are engaged and supported in their Friendship and Support work and empowering them to do more. Growth and promotion: ensuring the team is well represented at events and networking opportunities and continually seeking to grow the team’s impact and effectiveness.

Responsibilities and Tasks Team Management Understand the team members and encourage their strengths and facilitate space to allow them to grow and develop. Develop the team’s learning and growth through team discussion, supervision and training. Disciple, delegate, challenge and correct where necessary to develop a high-performance culture. Take disciplinary matters in line with policy. Recognise and react to signs of burnout or personal difficulties. Be involved in the recruitment process and explore roles for potential volunteers and/or interns. Facilitate a team ethos, which takes responsibility for fundraising initiatives, budget management, hitting high occupancy rates and appropriate maintenance costs. Be responsible for booking holiday entitlement and TOIL accrued Adhere to all Hope into Action (HiA) policies and help input into policies where appropriate. Tenant Management Ensure the best possible occupancy levels to minimise void levels. Take quick and strong decisions on arrears and any warnings required to ensure minimum tenant debt or worsening behaviour contrary to house rules.

Ensure each EW takes every tenant through the same HiA processes and journey: thorough assessment, weekly meetings, personal development plans, rent and personal charge payments, warnings and successful move on. Ensure EWs are accountable and that you are aware of all relevant tenant issues. Be prepared to step in when required and always be monitoring risk levels. Retain oversight of all the team’s records and workload so at any point, you can give account and take over if required (e.g. if an EW is sick, meet their tenants) Be prepared to sanction or evict tenants when necessary, in conversation with the Head of Delivery & Training. Be local safeguarding lead for the Nottingham project.

Housing management and investor liaison Manage the Maintenance Coordinator and ensure the regular maintenance of houses and ensure that they are at a good standard. Work with investors to find new properties and be involved in the purchasing and refurbishment process, often being the contact between Support Centre, investor and local church. Project manage the establishment of a new HiA house, where this has been agreed with the Operations team including: Be involved in searching for and the purchase of new properties. Project manage new properties from purchase to tenants moving in, delegating tasks as appropriate. Manage the relationship with the prospective church, including gaining leadership support, establishing a Memorandum of Understanding, and establishing and training a Friendship and Support group. Register the house as exempt accommodation with the Local Authority and agree rent. Budget management Monitor the team budget throughout the year and respond to any issues relating to income or expenditure. Monitor and approve staff expenses. Encourage and collect partner church donations in line with church service level agreements Take responsibility for submitting fundraising grants and work with Supporter Relations to meet fundraising targets for the year.

Work with EWs and churches to fundraise locally through events and develop regular giving. Church liaison and spiritual leadership Ensure the team retains strong adherence to its Christian vision and values, ethos, culture and practices. Maintain a strong emphasis on prayer and a Biblical basis for decision-making, policy and culture. Ensure the role of the church remains central to the team’s work. Value and appreciate their contribution. Respond to specific requests for ongoing training and offer innovative, relevant and engaging events to keep enthusiasm high.

Lead and support other team members to meet church leaders, volunteers and other interested parties to represent, explain and promote HiA. Speak regularly at churches, Christian events, home groups etc and lead thanksgiving and prayer events at a range of Christian church denominations. Lead and/or delegate delivery of HOPE training. Encourage prayer, fundraising and financial support and develop local communication databases (E-prayer, social media or local newsletters for example). Devote specific time to pray for the organisation, contribute to corporate worship and prayer and attend regular retreats.

Growth and promotion of HiA Actively and purposefully, seek opportunities to attend forums, homeless events and secular meetings, which will grow your understanding but also increase the local awareness for HiA and what we offer. Ensure the team meet with and develop partnerships with new churches. Develop relationships with donors and investors. Invest in relationships (Council, other agencies, Christian ministries etc.).

Other Occasional evening and weekend work may be required Take part on the rota for the Emergency, out-of-hours phone.