Supporter Care Officer

Main purpose: To provide excellent customer and support services for BRF’s work. Reporting to: Engagement Team Leader Location: BRF Ministries office, Abingdon/ Hybrid (2 days/wk max. remote working) Hours: Full-time (37.5 hours per week); part time considered for the right candidate Salary: £26,500

• Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service. • Process books, subscriptions and events orders received by post, telephone and online. • Pack and post orders that require sending from the office. • Process donations received by all forms, including web donations. • Allocate payments received by BACS, cheque, or credit card. • Conduct sales ledger reconciliations. • Open and distribute the post. • Assist in credit control. • Manage office stock levels. • Assist in processing of renewals and subscription releases. • Order office and event stock. • Circulate advance copies. • Assist finance team with statements to account. • Recording gift forms and storing them shared drives • Pick and pack courier and post orders • Advising colleagues of discrepancies and updates on other systems • Troubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff members • Updating Shopify product data • End of day reports

Skills and experience Essential • Previous experience delivering high levels of customer service. • Excellent communication and interpersonal skills, high degree of confident on the phone. • Proficiency in using Microsoft Office, order processing and accounts packages. • Ability to work well under pressure and to multi-task. • Excellent literacy and numeracy skills with a high level of accuracy and attention to detail. • Reliable and consistent. • Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads. • Strong commitment to the aims of the organisation. Benefits • 25 days’ holiday per annum (increasing by 1 day perfull years’ service up to a maximum of 30 days), plus Bank Holidays (both pro rata’d for part-time workers) • Additional 3 days off between Christmas and New Year, at trustee discretion • Auto enrolment pension scheme (8% employer contribution, 3% employee contribution) • Health Shield health care cash plan (after successful completion of probationary period) • Flexible working opportunities including a generous flexitime scheme allowing employees to accrue time and earn additional days leave • Employee Assistance Programme with access to financial advice, career coaching and counselling • Staff discount scheme • Learning and development opportunities • BRF Ministries is proud to be an accredited Living Wage employer

There is an occupational requirement that the role is held by a Christian, as defined by the Equality Act 2010. To apply, please send a completed application form to [email protected] By applying for this role, you agree to BRF processing your personal data supplied in your application for the purpose of recruitment and selection. For further details regarding how BRF processes personal data, please visit www.brf.org.uk/privacy-policy/

Please see the JD and application form to download below