HTB Operations Lead

The Operations Lead plays a pivotal role in ensuring the successful delivery of HTB ministry projects, services, and events. Working closely with HTB Ministry teams, this position translates their objectives into clear, actionable project and operational plans.

The Operations Lead supports HTB Operations Managers by guiding Operations Coordinators in their day-to-day administrative, logistical, and operational tasks—ensuring all activities are effectively planned, coordinated, and delivered to a high standard. Key deliverables

Listed below are the key elements that the role holder will be accountable for delivering: Operations: Work closely with and support HTB Operations Managers in delivering operational functions, including legal compliance, GDPR, insurance, financial management, safeguarding and health & safety requirements across Ministry projects, services and events.

Lead, plan and execute logistical and operational elements for HTB services, projects and events as allocated by the Operations Managers

Develop workflows and collaborative processes to streamline operational support provided to HTB Ministries

Create and maintain accurate and up-to-date departmental systems, including project trackers, schedules, day plans, and event databases.

Track expenditure, obtain quotes, and ensure all activities remain within the budget agreed by the Operations Managers.

Project Management Lead and support coordinators in delivering key Ministry services, events and projects such as Sunday Services, Connect Groups, Relationships, HTB Focus, HTB Alpha, HTB Creative, Social Transformation, Join a Team, Kids, Youth, Collective and other areas as allocated by the Operations Manager.

Attend and lead operational support at services and events as allocated by Operations Managers

Develop and communicate clear project timelines, action plans and status updates.

Ensure all projects and initiatives adhere to safeguarding, legal, GDPR, insurance, and health & safety requirements. 

Ensure departmental tools and resources including software, hardware, and operational records are kept up to date 

Oversee internal and external venue bookings, hospitality and catering, technical equipment, and other logistical requirements.

Operationally lead the creation and delivery of relevant media, communication and programme content for services and events.

Facilitate clear and timely communication with clergy, ministries and across Operations team to ensure alignment and collaboration

Team Development

Line manage operational coordinators, including conducting regular appraisals, goal-setting, providing feedback and enabling learning and development opportunities

Support the mobilisation of the wider congregation by creating opportunities for involvement in department activities, services and events.

Collaborate with clergy and ministry teams to foster positive and cooperative operational approaches.

Provide support to Operations Coordinators, Leads, and Managers across departments as needed.

Reporting

Report directly to HTB Operations Manager providing regular updates and reports on project progress and direct reports.

Prepare reports and analytics to track project outcomes and measure success against objectives. Core behavioural competencies • Works well with all fellow team members to deliver an excellent service to the whole organisation. • Is able to adopt a positive attitude to change, even when it is not fully understood, and works hard to find creative solutions. • Demonstrates high levels of commitment and flexibility; is willing to lay down personal projects for the good of the team. • Regularly asks for feedback and looks for opportunities to learn from others and continually improve their work. • Shows awareness and respect for different viewpoints, remains gracious under challenge, and always remains constructive. • Keeps going, even when it is hard, but seeks appropriate help when necessary. • Contributes fully to the day to day operation of their team or area, with flexibility and without the need for close supervision • Using a good degree of proficiency and well - established professional knowledge, will analyse and help to find solutions to challenges and issues that arise Essential skills, experience & knowledge The following skills and experience form the minimum requirements for the role: Proven Operation Experience: Proven 2 years experience operationally leading projects and events.

Proven Management Experience: Demonstrated 1+ year’s experience in line management, including overseeing direct reports, providing guidance, and supporting staff development.

Passion for Sunday Services, Church events and Ministry: Deeply committed to supporting, church events, services and ministries.

Excellent Communicator: Confident and professional in both written and verbal communication; able to engage effectively with a wide range of stakeholders across all levels.

Strong Organisational Skills: Proven ability to prioritise tasks, manage a busy schedule, and remain calm and focused under pressure.

Effective Problem Solver: Takes a proactive and logical approach to identifying challenges and offering clear, actionable solutions.

Demonstrate One Team Mentality: Supporting the whole team with running courses, events and services on site which may include working in evenings and weekends on projects such as Alpha, Sunday services, and special events such as Christmas, Easter and others as and when required Desirable skills, experience & knowledge The following skills and experience would be greatly beneficial: Active and Committed Church Member: An engaged member of HTB church, with a willingness to invest in understanding different areas of church life and build strong relationships with key contributors and teams.

Proficient using Church Management Software: confident and experienced in using ChurchSuite and similar church management systems.

Self-Starter with Team Spirit: Able to work independently with initiative and accountability, while also thriving in collaborative team environments with a positive, can-do attitude.

Adaptability and Resilience: Comfortable working in a dynamic, fast-paced environment; able to adjust quickly to shifting priorities and deadlines.

IT & Software Skills: Highly proficient in Microsoft Office Suite (Word, Excel, Outlook), with excellent digital literacy and adaptability to new platforms.

Numerical and Administrative Strengths: Strong numerical skills with a high level of accuracy and attention to detail; capable of maintaining well-organised systems and records.

Operational Compliance: Working knowledge of compliance areas such as safeguarding, GDPR, and health & safety in a Church context