For most people, great conversation doesn't come naturally, and in our day, it can feel like every time you engage someone else there's potential for miscommunication. But it doesn't have to be that way. Confident and clear communication is closer than you think.

Whether you're an introvert who agonizes over what to say or an extrovert who has no trouble talking--but forgets to listen--you can improve your conversational skills with the tips found in this practical book. By harnessing the strengths of your personality style and employing practical tools for success, you will be able to

· start, continue, and end a conversation

· listen more effectively

· enjoy yourself in the process

So read this book--then speak up!