This book is designed to help readers understand how they and other people think, feel and behave. The author, an experienced coach based at Warwick University, shares a range of models based on key concepts from the psychological literature, such as the Myers-Briggs Type Indicator, Transactional Analysis, and Emotional Intelligence. Topics include understanding your personality type, how to handle conflict and influence others, and managing your time effectively. For general readers, managers, students, staff developers, students, teachers, coaches and consultants.