Preface to the Updated Edition
Introduction
1. What Employees Want Most
2. For Business Leaders: Why Appreciation Is a Good Investment
3. Appreciation: From Both Managers and Peers
4. Appreciation Language #1: Words of Affirmation
5. Appreciation Language #2: Quality Time
6. Appreciation Language #3: Acts of Service
7. Appreciation Language #4: Tangible Gifts
8. Appreciation Language #5: Physical Touch
9. Discover Your Primary Appreciation Language: The MBA Inventory
10. The Difference between Recognition and Appreciation
11. Your Potential Blind Spot: Your Least Valued Language
12. Appreciation with Remote Employees and Virtual Teams
13. Generational Differences and Other FAQs
14. How Appreciation Works in Different Settings
15. Does a Person’s Language of Appreciation Ever Change?
16. Overcoming Your Challenges
17. What If You Don’t Appreciate Your Team Members?
18. Now It’s Your Turn
Notes
About the Authors
Preface to the Updated Edition 9 Introduction
1. What Employees Want Most
2. For Business Leaders: Why Appreciation Is a Good Investment
3. Appreciation: From Both Managers and Peers
4. Appreciation Language #1: Words of Affirmation
5. Appreciation Language #2: Quality Time
6. Appreciation Language #3: Acts of Service
7. Appreciation Language #4: Tangible Gifts
8. Appreciation Language #5: Physical Touch
9. Discover Your Primary Appreciation Language: The MBA Inventory
10. The Difference between Recognition and Appreciation
11. Your Potential Blind Spot: Your Least Valued Language
12. Appreciation with Remote Employees and Virtual Teams
13. Generational Differences and Other FAQs
14. How Appreciation Works in Different Settings
15. Does a Person’s Language of Appreciation Ever Change?
16. Overcoming Your Challenges
17. What If You Don’t Appreciate Your Team Members?
18. Now It’s Your Turn
Notes
About the Authors