How To Listen So That People Will Talk Paperback

by Hartley, Mary;


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How To Listen So That People Will Talk

Full Product Description

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.

How To Listen So That People Will Talk by Hartley, Mary was published by Sheldon Press in June 2006. The ISBN for How To Listen So That People Will Talk is 9780859699693.

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Specifications

Details for How To Listen So That People Will Talk

Page last updated 9th December 2016
Author / Artist
Book FormatPaperback
PublisherSheldon Press (June 2006)
Weight170g
Number of Pages128
Thickness12 mm
Height216 mm
Width135 mm
ISBN9780859699693
ISBN-100859699692
Product Code4466021
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