Customer Service Advisor

If you are passionate about customer service, possess great attention to detail and are able to make a positive impact, then this could be the role for you.

Based in Chester, Eden Ecommerce is the number one online Christian book and resource store. We have an exciting opportunity to join our Customer Service team in the role of Customer Service Advisor.

Eden has an accepting, lively culture and a keen team of professionals who will welcome you. If you align with our company values:- courageous growth, creative zest and compassionate service and if you have the skills, knowledge, attitudes and behaviours then we would love to meet you.

​We are looking for a self-driven individual who can guide others and make great judgement calls whilst following company policies and procedures.

Desirable skills/knowledge/attitudes/behaviours:

• A knowledge of Christian products and Christianity would be an advantage but not essential as training will be given
• Experience in a customer service telephony role is essential
• Commercial awareness is essential
• Competency with computers and quick to pick up new systems is essential
• Strong teamwork skills is essential
• Patience and the ability to remain calm in stressful situations
• Active listening skills A positive attitude Promote and maintain excellent customer relationships, adopting a customer focused approach at all times

Main Responsibilities:

• Placing customer orders and answering customer queries by email and telephone
• Actively listen to the customers needs, action and apply a solution
• The ability to work independently to solve problems
• Relaying information to customers clearly and accurately (recording accurate data)
• Ability to understand and follow the business processes
• The ability to do outbound calling.
• Objectively balance the needs of the customer with the goals of the business

Job Type:

• Full Time/Permanent: 40hrs per week Monday - Friday
• 21 Days Holiday Entitlement + 8 Days Bank Holiday

Benefits:

• Free Parking
• Company Sick Pay
• After 1 year service an additional 1 x day in the next holiday year up to a maximum of 25 days holiday entitlement after 5 years.
• Refreshments
• Discount on Eden.co.uk