Help & Support

Q. My order was shown as Posted but has now changed back to Order Taken / Processing / Packing - Why?

A. Very occasionally an error or an incident occurs at the point of dispatch which means the original dispatch is unlikely to reach you. If this is the case, rather than waiting the normal 15 day period for us to be sure that you will not receive the item we prefer to rollback your dispatch and process it again. In these rare instances it is possible you may receive a duplicate copy of your item, although you should not be charged a second time. If you do receive a duplicate in this instance please follow the instructions shown above in 'I have received duplicates in my order'.