Help & Support

Q. Discount Voucher Terms

A. Your Email Discount Vouchers

Vouchers sent out in our weekly email program are valid for 1 week and will expire on the following Sunday unless otherwise stated on the email or voucher.

You will be able to use the discount voucher until 11.59pm on the Sunday after the voucher was issued or the expiry date specified.

Money off discount vouchers - i.e. £3 off when you spend £15 or more, can only be used once per customer.

Promotional Discount Vouchers cannot be used to pay for the following items: Email Gift Certificates & Eden Gift Cards

Vouchers have a redemption value of £0.00001 may choose to cancel & refund orders where this condition has been broken and will confirm this by email.

Vouchers not issued via our Email Loyalty programme are only valid for use online - these vouchers cannot be redeemed when ordering over the phone or when ordering by fax or post.

Some items are excluded from our Voucher promotions - these items are clearly labelled as excluded on the page listing the description for the item.