Help & Support
Q. Returns and Exchanges
At Eden.co.uk you can shop with confidence in knowing that if you change your mind about something you've bought we offer a no-nonsense, hassle-free approach to returns and exchanges.
Note: Our returns guarantee for orders over £50.00 is limited to 14 days. Other orders can be returned up to 30 days after dispatch.
You may return most products to us at any time up to the end of the twenty-eighth day after you receive them without giving us any reason. Cancelled orders will be refunded within 30 days.
Delivery charges for posting your order out to you will only be refunded on returns requested within 14 working days from the date after you receive your order.
Any additional delivery service selected will be taken as an agreement of a separate contract and cannot be refunded after dispatch.
We require that any goods returned to us have been shown reasonable care while in your possession. You will need to pay for any delivery/postage charges.
No returns on Dated Materials (including dated periodicals), Made to Order items or Earrings can be accepted unless faulty or damaged.
For hygiene reasons any foodstuffs including Altar Breads, Chocolate and Communion Wine cannot be returned.
Audio Recordings, DVDs, Videos, Talks and Software can only be returned if they were dispatched to you in a shrinkwrapped or sealed package AND are returned in the same unopened condition.
Many of these products are not produced in sealed packaging and therefore cannot be returned unless they are faulty for copyright reasons.
An adjustment to the refunded amount will be made if a voucher taken at the time of ordering no longer applies.
For your convenience you can access the returns process in your online account, by signing in and clicking on 'My Account'. In the 'Account Options' please click on 'Return an Item' and follow the pages. A return label will be emailed to you.
If you prefer you can call our Customer Service department who will send a label by email for you.
Please ensure that you obtain authorisation for all returns, without authorisation we will be unable to process your return and the goods will be sent back to you.