Help & Support


Q. Eden.co.uk Privacy Policy

A. Introduction
Welcome to the Eden.co.uk Privacy Policy.

Who are Eden.co.uk?
Eden.co.uk is the trading name of Eden Ecommerce Ltd (03871860) a company registered in England whose registered office is situated at 3 Minerva Court, Chester West Employment Park, Chester, CH1 4QT.

Who controls the personal data?
All personal data provided to or collected by Eden.co.uk is controlled by Eden Ecommerce Ltd.

Types of Data
Personal data means any type of information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised).

Eden.co.uk may collect, use and store the following types of data about our customers to perform our contract with you, where we have a legal obligation to do so and for our legitimate business interests.
- Personal details eg name, your role within the church
- Contact data eg delivery address, email address
- Transaction data eg your order history with Eden.co.uk
- Payment data
- Communication data
- Technical data eg device or browser data used
- Usage data eg browsing actions on our website

Data Collection
Eden.co.uk gathers data using different methods when you interact with us including :
- Placing an order
- Browsing our website<
- Correspondence by email, phone, post or otherwise<
- Interactions on our social media channels
- Providing feedback
- Automated technologies. Please see our Cookies section for details
- Data provided by third parties


Lawful Basis for Processing
Eden.co.uk uses elements of your personal data for a variety of activities and we set out below the types of data each activity involves and the lawful basis for processing.

privacy policy table of activity


How do we treat children’s privacy?
Some of our products and services are designed for those under the age of 13. We do not ask our customers to provide us with a date of birth, so it is possible for someone of any age to register and purchase our products or services, should they have the means to pay for it online. In the case we discover that a child under 13 has provided us with consent for marketing, we will immediately remove this consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us using one of the methods in the Contact Us section so that we will be able to take the necessary actions.

How long do we keep your data?
We may keep your information for a varying amount of time. This is to perform our contract with you, fulfil your delivery, assist with any queries, to send any relevant information about products and services and to maintain our financial records in accordance with current UK legislation.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Does Eden.co.uk Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others.
It is necessary to share some elements of your personal data with our delivery and payment provider partners to fulfil our contract with you. At no time do these partners have access to more personal data than they need to perform their function. We will always have a Data Processing Agreement in place with any such partner prior to the sharing of any relevant information. Such partners must process the personal information in accordance with this Privacy Policy and as permitted by current UK legislation.

Promotional offers
Sometimes we send offers with your order to selected groups of Eden.co.uk customers on behalf of other businesses. When we do this, we do not share any of your personal data with the business who is providing the offer.
Protection of Eden.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Eden.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

With Your Consent
Other than as set out above, we will always be clear and transparent when we present opportunities to you to connect with any third parties. Whenever we do this there will always be a clear option for you to act. We will never collect your data by the use of a pre-ticked selection box.


Business transfers
As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).



Data Security
We work to protect the security of your information during transmission by using Transport Layer Security (TLS) protocols, which encrypts information you input. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

During payment processing we partner with payment providers Sage Pay & Paypal. Both providers are fully PCI compliant.
Sage Pay’s server integration provides a straightforward hosted payment interface for the customer
and takes complete responsibility for the online transaction, including the collection and encrypted
storage of payment data, eliminating the security implications of storing such sensitive information on your Eden.co.uk’s servers.
Should you have occasion to raise a dispute with your payment provider, we may share details of the relevant transaction in order to respond to the issue you have raised.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.



Service messages
Services messages are messages we need to send to let you know about your order, or the service we provide for you.
These are different to marketing emails we send as they contain information we need to tell you to ensure we can provide you with our services effectively. Examples of these include:
- Order confirmation
- Dispatch confirmation
- Order updates
- Updates to our published policies
- Updates to our terms and conditions

International transfers
Some of our external third party partners may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by current UK legislation.Automated technologies
Eden.co.uk receives and stores certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Eden.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Eden.co.uk if we cannot recognise you, we want you to be aware that these tools exist.

Analytics
When someone visits Eden.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


E-mail communications
To help us make emails more useful and interesting, we often receive a confirmation when you open e-mail from Eden.co.uk if your computer supports such capabilities.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Eden.co.uk's most innovative and useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

We use tracking pixels and related technologies and allow third parties to set cookies for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

You can opt out of seeing the advertisements described above by visiting the Google Ad Settings page or by visiting the following websites

www.aboutads.info
networkadvertising.org/choices
youronlinechoices.eu


Your legal rights
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact our Data Protection Officer at dpo@eden.co.uk or addressed to Data Protection Officer, Eden Ecommerce Ltd, 3 Minerva Court, Chester West Employment Park, Chester, CH1 4QT.
You have the right to be informed, the right of access to data held about you, the right to request rectification, the right of erasure, the right to request restriction of processing and the right to object. To exercise any of these rights, please put your request in writing, accompanied by your proof of identity addressed to the Data Protection Officer.
Your privacy is important to us. Therefore we will request proof of identity from you to accompany any such requests. This is to ensure that we are releasing, rectifying, correcting or erasing data that rightfully belongs to you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Conditions of Use, Notices and Revisions
If you choose to visit Eden.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Eden.co.uk, please contact us at dpo@eden.co.uk and we will try to resolve it.

Policy Updated : 2018-05-25