0800 612 2186
Help & Information
Choose a topic from the left hand side. If none of these answer your question then our customer care team are here to help you, online and on the phone.
Our Most Frequently Asked Questions
- My order says "In progress", what does this mean?
- Can I open a Credit Account for my School, Church or Business
- When will my card be debited?
- My card has been declined
- When will my order be despatched?
- I have received Duplicate Items
About Us
What is Eden.co.uk?
Eden.co.uk is a specialist christian online retailer. We sell all sorts of things that have been produced to help Christians grow in faith and for others to learn about Christianity.
We launched our online store in June 2004 from our headquarters in Chester, England where our customer service and despatch team are based.
Where is Eden.co.uk based?
Eden.co.uk is based in the historic City of Chester near the major cities of Liverpool and Manchester in the north west of England, UK.
Our offices and warehouse are based just half a mile from the City centre in the Chester Business Estate near Sealand Road.
We only sell online, by phone and mail order - at the moment we do not have any high street bookshops. If you are looking for a local Christian Bookshop where you can browse and buy in person we provide an online directory of all Christian Bookshops in the UK through our partnership with the UK Christian Handbook.
Jobs at Eden.co.uk
We advertise all our job vacancies on the Eden.co.uk Christian Jobs Database.
Contact Us
Contacting Us
By Phone (from UK): 0845 222 3336
By Phone (from outside the UK): +44 845 222 3336
All telephone calls may be recorded for service and training purposes.
Our Customer Service Team are available 8:30am - 6.00pm, Monday - Friday.
Please note we are closed Weekends and Bank Holidays
By Email: service@eden.co.uk
Emails will receive an automatic acknowledgement within 15 minutes of receipt and we aim to reply to all queries within 1 working day.
By Fax (from UK): 0845 643 1562
By Fax (from outside the UK): +44 845 643 1562
By Post:
Eden Interactive Ltd
Evans Estate
Minerva Avenue
Chester
CH1 4QL
United Kingdom
Ordering
My order says "In progress", what does this mean?
Your order has been received and is being processed.
I have ordered the wrong title
If the cancel option is no longer on your account the title will be processed and posted within the next 24 hours. Please contact us for details on how to return the unopened goods. Once we receive the item we will be able to refund your card.
My order was shown as Posted but has now changed back to Order Taken / Processing / Packing - Why?
Very occasionally an error or an incident occurs at the point of despatch which means the original despatch is unlikely to reach you. If this is the case, rather than waiting the normal 15 day period for us to be sure that you will not receive the item we prefer to rollback your despatch and process it again. In these rare instances it is possible you may receive a duplicate copy of your item, although you should not be charged a second time. If you do receive a duplicate in this instance please follow the instructions shown above in 'I have received duplicates in my order'.
Payments
Cheques
We are happy to accept cheque payments for any order placed with Eden.co.uk.
If you wish to order by phone we will give you instructions on where to send your cheque.
Otherwise, create an order through the website by adding items to your basket in the usual way.
At the checkout you will be asked to choose your payment method. Choose "Pay by Cheque" and complete the order.
The confirmation screen will include a link to printable order form which includes instructions on how and where to send your cheque.
BACS Payments
If you have been invoiced by Eden.co.uk you should pay by cheque or electronic funds transfer.
Cheques should be made payable to Eden Interactive Ltd and the invoice numbers should be written on the back of the cheque along with your address. Cheques should be posted to:
Eden.co.uk
52 - 55 Evans Estate
Minerva Avenue
Chester
CH1 4QL
United Kingdom
BACS/Bank Transfers should be sent to the bank account below. Please make sure that you send a remittance advice to the address above so that your payment is linked to your payment.
Account Name: Eden Interactive Ltd
Sort Code: 08-92-99
Account Number: 69018211
Reference: Please supply the invoice numbers you are paying as your reference
Credit / Debit Cards
We accept a wide range of credit and debit cards including VISA, Mastercard, Switch, Maestro, Delta, SOLO, American Express.
Your card details will be transferred to our servers using a 128-bit SSL Certificate to Guarantee complete privacy and security.
Can I open a Credit Account for my School, Church or Business
If you open an account with Eden.co.uk you will be able to order online but then have up to 30 days to pay for your order. If required we can send the invoice directly to your accounts department or church treasurer.
There are a number of ways to open an account:
- Fax a purchase order to 0845 643 1562
- Email your order to service@eden.co.uk
- Call us on 0800 612 2186
Please make sure that your Purchase order includes a contact name, email address, telephone number of your UK based organisation and a letterhead if you have one.
We also accept purchase orders by post.
Our postal address is: Eden.co.uk, 52 - 55 Evans Estate, Minerva Avenue, Chester, CH1 4QL
PayPal
To pay using PayPal you should add items to your basket and proceed to the checkout in the normal way. Once at the Checkout click on the PayPal button to go to PayPal's website and complete the transaction.
Voucher Codes
If you have a voucher code you can redeem this at the checkout. First, go to the checkout which can be done from the basket page. Then before you pay, on the right hand side is a box with 'Voucher Codes' written above it. Enter your code here and click 'Confirm Code' then your voucher will be added, your new discounted total will be shown and you can proceed to purchase your items.
Card Verification Values (CVV)
For your safety and security, we require that you enter your card verification number, if one is available.
The verification number is a 3 or 4 digit number printed (not embossed) on the back of your card.
It appears after and to the right of your card number (see below).
It helps protect against credit card theft by individuals who dont possess the physical card.
If your card does not have a verification number, try another card or enter the number 000.
The cardholding bank will indicate if the code exists on the card and if it matches what was entered.
Failure to enter the code correctly is sufficient reason to block the order.
VAT
Eden.co.uk is a trading name of Eden Interactive Ltd. Our VAT no. is GB3871860.
All prices included VAT at the appropriate rate.
Books and Childrens' Clothing are VAT Free.
All other products include VAT.
£3 Voucher Terms
Your £3 Eden.co.uk Discount Voucher
All promotional Discount Vouchers have an expiry date. You will be able to use the gift voucher until 11.59pm on the date specified.
Promotional Discount Vouchers cannot be used to pay for the following items:
National Book Tokens
National Theatre Tokens
Eden.co.uk Gift Certificates
Subscriptions to the UK Christian Handbook
Vouchers have a redemption value of £0.00001
Eden.co.uk may choose to cancel & refund orders where this condition has been broken and will confirm this by email.
When will my card be debited?
Your card will be debited when you place your order through our website. If you cancel your order (as permitted under our terms of sale) we will refund your card within 3 working days.
My card has been declined
Credit and Debit cards may be declined for a variety of reasons:
Your card may have expired - Update your details and your order will automatically be resubmitted.
New Customer or Changed Card Details - Please check all your card details as sometimes it is just a wrong number, expiry date or an issue number missing. Correct your details, by clicking 'Change Details' on the Account Details page, and your order will automatically be resubmitted.
You may have inadequate funds in your account - Please check with your bank, then go to the Declined Orders page and click on the Resubmit my orders button.
The bank may have carried out a random security test- If you can see no reason for your card to have been declined it is likely that you will simply need to speak to your bank in order to clear the security test status that has been applied to your card. You will then be able to continue using it to purchase online and via mail order. As your card is unlikely to work for such transactions until it has been cleared we strongly advise you to speak to your bank at your earliest opportunity. When you have done this go to the Declined Orders page and click on the Resubmit my orders button.
£5 Gift Voucher Giveaway
The £5 Gift Voucher will be sent out with every order with a value of £50 or more placed on www.eden.co.uk between 05/04/2011 and 21/04/2011.
The Gift Voucher will be posted out with your delivery, if your order is sent out in multiple deliveries your gift voucher will be in the first of your deliveries.
This £5 Gift Voucher can be used as full or part payment against one order placed at www.eden.co.uk between 22/04/2011 - 01/05/2011.
Your Gift Voucher cannot be used to buy additional Gift Vouchers.
Each code is valid for one use only. If not fully redeemed the balance cannot be carried forward for future orders.
The voucher is not redeemable for cash.
If you need help redeeming your Voucher contact our Customer Care Team at service@eden.co.uk OR call 0800 612 2186.
The voucher will expire on 01/05/2011.
Gift Certificates
Gift Certificates cannot be refunded unless the customer who has paid for the certificate is also the specified recipient AND the certificate has not been redeemed; or if the certificates has not yet been emailed as you have requested a future delivery date.
Despatch & Delivery
Delivery Costs
Delivery costs change from country to country.
Free Super Saver UK Delivery is by Royal Mail Second Class and most orders are despatched from our warehouse within 24 hours. Royal Mail aims to deliver Second Class mail by the 3rd working day after we have despatched it. Where free delivery is mentioned, it applies to UK orders only.
If you need your items in a hurry then you may choose from either Royal Mail First Class delivery for £2.39 (usually delivered the day after despatch from our warehouse) or Royal Mail Special Delivery for £7.95 (Guaranteed delivery on the day stated at the checkout). Selecting either method will not affect the date that items are despatched from our warehouse but will speed up delivery once your parcel is in the hands of Royal Mail.
Any additional delivery service selected will be taken as an agreement of a separate contract and cannot be refunded after despatch.
UK orders for goods with a total value of £5 or more currently qualify for Free UK delivery as detailed above. Orders for less than £5 will cost £0.99 for delivery and be delivered by Royal Mail 2nd Class Service unless another delivery service has been selected.
If you want to post overseas, we can show you delivery costs for your country if you select it from the menu next to the Delivery charge on the basket page. In a minority of cases, if your item is particularly expensive or heavy, there may be additional delivery costs to cover so we can send it in the most suitable way.
European Zone
The delivery charge is based on the number of items in your order.
Basic Cost
£2.95
Plus £1.50 Cost per item
Rest of the World Delivery Charges
The delivery charge is based on the number of items in your order.
Basic Cost
£5.95
Plus £3.95 Cost per item
When will my order be despatched?
On the information page for every product on our site we display an estimated despatch time for the item.
Some items can be despatched on the same day these items show as "In Stock - Order before 4pm for same day despatch"
Most items are able to be despatched within 1-2 days and show as "In Stock - Usually despatched within 24 hours".
If an item is in stock with one of our suppliers then the stock availability on the product information page as "Stock Available" These orders will usually be despatched within 7 working days.
If we expect to get stock very soon but cannot give a guaranteed date for despatch the availability indicator will show as "Estimated Despatch: 7 - 21 Days".
If a product shows as "Out of Stock" we currently don't have a date when we will receive new stock. We do expect to get stock in the future so if you order an out of stock item we will try to get a estimated despatch date for you as soon as possible.
For orders where our Free UK Super Saver delivery option is selected we will try to send all of the items in your order in one parcel - this may result in a short delay of 1 - 2 days in despatch if the products you have ordered have different estimated despatch times. If, after 4 days the rest of your order is not ready for despatch, we will send everything that is ready and then send out the other items as soon as they are available at no extra cost.
Part Deliveries
When you place your order you may pay a single delivery charge which is based on the value of your order or the number of items in your order.
Sometimes, however, your order may be despatched to you in a number of smaller deliveries when items are in stock in different warehouses or when part of your order is temporarily out of stock. On these occasions we want to get available items to you as soon as possible, rather than always wait for the whole order. There is no extra charge for these multiple deliveries.
Inside each delivery you will find a delivery note or receipt which indicates the number of items that are included in your order. It will also indicated whether your order is being despatched in more than one delivery.
Problems with Delivery
Damaged or Defective Items
Despite our best efforts items are sometimes damaged in transit or have defects from the manufacturing process.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please contact us by email or in writing within 30 working days of the delivery of the goods.
We will either replace the items or give you a full refund - whichever you prefer.
Please contact us in advance so that we can provide you with a FreePost address to return the faulty items.
Note: In the event that the damaged/defective item is replaced and the original does not arrive back with within a 14 day period we reserve the right to charge you for the replacement item.
I have received Duplicate Items
If you have received duplicate items that weren't ordered please call us or email us to make sure that you haven't been charged for the items.
If the items need to be returned then you need to get a returns authorization code from us.
Incorrect Items
If we send you incorrect items please call us or email us and we'll make sure that you receive the correct items as quickly as possible.
If the items need to be returned then you need to get a returns authorization code from us.
Missing Items
When we send any items to you we will include a delivery note which indicated the items that should be included in your delivery. Items you order may sometimes be sent to you in a number of smaller deliveries so don't worry if the delivery note doesn't list all the items in your order.
If, however, the items listed on the delivery note don't match the items in the package please call or email us and we'll arrange for the missing items to be sent to you or refunded.
I have received some but not all of my order
In most cases all your items will actually be despatched on the same day however we will sometimes send items seperately to avoid further delay. If you are unsure, look at the delivery status of your items in "Your Orders" to check whether we have been able to despatch all of your items.
Returns & Refunds
Returns and Exchanges
At Eden.co.uk you can shop with confidence in knowing that if you change your mind about something you've bought we offer a no-nonsense, hassle-free approach to returns and exchanges.
Note: Our returns guarantee for orders over £50.00 is limited to 7 days. Other orders can be returned up to 30 days after despatch.
Unwanted Goods
You may return most products to us at any time up to the end of the twenty-eighth day after you receive them without giving us any reason. Cancelled orders will be refunded within 30 days.
Standard delivery charges will only be refunded on returns requested within 7 days of you receiving your order.
Any additional delivery service selected will be taken as an agreement of a separate contract and cannot be refunded after despatch.
We require that returned goods must be in the condition they were in when delivered to you and you will need to pay for any delivery/postage charges.
No returns on Dated Materials or Earrings can be accepted unless faulty or damaged.
Some books, including most Bibles, are packaged in sealed boxes or shrink-wrapping. If the packaging is opened or damaged then they cannot be returned.
Audio Recordings, DVDs, Videos and Software can only be returned if they were despatched to you in a shrinkwrapped or sealed package AND are returned in the same unopened condition. Many of these products are not produced in sealed packaging and therefore cannot be returned unless they are faulty for copyright reasons.
Before returning any item please contact customer services for an authorisation number so that we can deal with your return as quickly as possible.
Managing Your Account
Your Account
When you make a purchase you will be asked to choose a username and password. This allows you to login to our website at any time to check the status of your orders or to make changes to your billing/delivery addresses.
To access your account click on the "Your Account" link at the top of any screen on Eden.co.uk
Discounts
Church Leaders
If you are responsible for leadership within a local church in the UK we can offer advice on availability of useful resources as well as highlighting new and upcoming resources from the 100+ publishers included in our catalogue.
We offer an extra 10% discount to Church Leaders to help you resource your church and ministry. Once you have been approved for a discount it will automatically appear in your shopping basket everytime you log into your Eden.co.uk account.
Apply for your discount now.
Youth / Children's Workers
If you are responsible for leading youth or children's work at a local church in the UK we can offer advice on availability of useful resources as well as highlighting new and upcoming resources (some of them exclusive to Eden.co.uk!) from the 100+ publishers included in our catalogue.
We offer an extra 10% discount to youth and children's workers to help you resource your church and ministry. Once you have been approved for a discount it will automatically appear in your shopping basket everytime you log into your Eden.co.uk account.
Apply for your discount now.
Theological Students
Theological Students at any recognised UK educational establishment can apply for extra discount on any order purchased online at Eden.co.uk.
We offer an extra 10% discount to help you when buying resources for your course. Once you have been approved for a discount it will automatically appear in your shopping basket everytime you log into your Eden.co.uk account
Theological Students - Apply for your discount now.
Security & Privacy
How secure is Eden.co.uk?
We understand that security is concern when shopping online. You can trust Eden.co.uk to only use the best available data encryption technology when sensitive data such as passwords and credit card details are being requested.
We use a Thawte a 128-bit SSL Certificate to encrypt all data transferred between your computer and our servers.
In addition, we never store your credit card details - they are only used at the time of payment and then we delete all record of them.
Our servers are hosted in a secure environment where access is controlled using keycards and biometric scanning systems, alongside CCTV inside and outside the building.
And finally, to give you complete peace of mind, we offer a 100% Security Guarantee.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
If your bank or card issuer holds you liable, Eden.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Eden.co.uk while using the secure server.
This guarantee will only apply to credit or debit card purchases made using our secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
Terms and Conditions
Terms of Sale
Eden.co.uk and its affiliates provide access to the Eden.co.uk website and sell our products and services to you subject to the conditions set out on this page.
Please read these conditions carefully before using this website. By using the Eden.co.uk website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Eden.co.uk service you will also be subject to the guidelines and conditions applicable to that service.
1. The Contract Between Us
We must receive payment of the whole of the price for the goods or services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price
2.1. The prices payable for goods or services that you order are as set out in our website.
2.2. You will be required to pay extra for delivery of goods and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
2.3. Despite our best efforts, on rare occasions the prices displayed on our website may contain errors. Where this happens, we will do one of the following:
2.3.1. if the correct price is lower than the price displayed on our website, we will charge you the lower price and fulfil the order; or
2.3.2. if the correct price is higher than the price displayed on our website, we will at our discretion, either contact you for instructions before despatching the equipment, or cancel your order, or part of your order, and notify you of such cancellation.
3. Right for You to Cancel Your Contract
3.1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2. You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
3.3. To cancel your contract you must notify us in writing.
3.4. If you have received the goods before you cancel your contract then (unless under clause 3.2, you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6. You will not have the right to cancel if you have ordered services and performance of those services has begun with your agreement. However, this only applies if we have informed you in writing or in another durable medium – before the contract is concluded - that you do not have the right to cancel in such a situation.
4. Cancellation by Us
4.1. We reserve the right to cancel the contract between us if:
4.1.1. we have insufficient stock to deliver the goods or capacity to provide the services you have ordered;
4.1.2. we do not deliver to your area; or
4.1.3. one or more of the goods or services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
5.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability
6.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem with 10 working days of the delivery of the goods in question.
6.2. If the services we provide are not what you ordered we shall have no liability to you unless you notify us in writing at our contact address of the problem with 10 working days of the delivery of the goods in question.
6.3. If you do not receive the goods or services ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
6.3.1. to make good any shortage or non-delivery;
6.3.2. to correct any typographical errors or minor mistakes caused by us in any material displayed on our website on your behalf ;
6.3.3. to replace or repair any goods that are damaged or defective; or
6.3.4. to refund to you the amount paid by you for the goods or services in question in whatever way we choose.
6.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question under clause 6.2.3 above.
6.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export of the goods you purchase.
6.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Recruitment Advertising
7.1. As long as you have registered with Eden.co.uk you will be entitled to post advertisements for job vacancies on our website.
7.2 When you post a new advert you will choose a duration for the advert by setting an expiry date. The advert will be automatically removed from our website after 23.59 (11.59pm) on the expiry date.
7.3 The minimum duration for an advert is 7 days and the maximum duration is 31 days.
7.3 Once an advert has been posted on the website you may choose to remove it before the expiry date is reached if, for example, the vacancy is filled prior to the expiry date. No refund will be given for the early removal of an advert.
7.4. You are entirely responsible for the content of the adverts you post and you agree to indemnify us in respect of all costs, expenses, damage or other liability incurred by us as a result of your posting;
7.5. If you are an employment agency or an employment business you must ensure that advertisements you post on our website comply with the Employment Agencies Act 1973 and the various regulations made under it together with applicable guidelines. These regulations are currently contained in the Conduct of Employment Agencies and Employment Businesses Regulations 1976 and (when they come into force) 2001. We will not accept any liability in respect any breach by you of these rules.
7.6. If you are in any doubt as to whether the Employment Agencies Act 1973 applies to you, please seek independent legal advice.
8. Your Registration
8. By registering, you agree to:
8.1. use the services in accordance these terms and conditions and any instructions issued by us from time to time;
8.2. give full and accurate details when submitting your registration form or when supplying information requested by us from time to time;
8.3. grant us a non-exclusive, worldwide, perpetual, irrevocable royalty free licence to use any information (including trademarks) you provide to us or other users of our services;
8.4. ensure that such information shall be legal, decent, honest and truthful, shall not infringe any third party’s rights, shall not contain any viruses or other malicious computer programming routine and shall not link to any other websites;
8.5. warrant that all the information so requested of and provided by you to us is correct and complete;
8.6. keep secure any User ID, password and/or any other confidential information provided to you by us for the secure use of the services; and
8.7. notify us of any unauthorised use of such User ID, password and /or any other confidential information or any other breach of security regarding the services.
9. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (Eden Interactive Ltd, 52 - 55 Evans Esate, Minerva Avenue, Chester, CH1 4QL) and all notices from us to you will be displayed on our website from time to time.
10. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
11. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
12. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
13. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
14. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts have jurisdiction to resolve any disputes between us.
15. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Eden.co.uk Privacy Policy
Eden.co.uk Privacy Policy
Eden.co.uk knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting Eden.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.
Controllers of Personal Information
Any personal information provided or to be gathered by Eden.co.uk is controlled by Eden Interactive Ltd, 52 - 55 Evans Esate, Minerva Avenue, Chester, CH1 4QL.
Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalise and continually improve your shopping experience at Eden.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Eden.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Eden.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Eden.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from other sources: we might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Eden.co.uk's most innovative and useful features and we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Does Eden.co.uk Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Promotional offers: sometimes we send offers to selected groups of Eden.co.uk customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
Protection of Eden.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Eden.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What Information Can I Access?
Eden.co.uk gives you access to a broad range of information about your account and your interactions with Eden.co.uk. This list will change as our website evolves.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Eden.co.uk features as your your orders or customer reviews.
When you update information, we usually keep a copy of the previous version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Eden.co.uk and it is your responsibility to review them for changes.)
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, you will not be able to use such important features as 1-Click and New for You if you do not use cookies.
Conditions of Use, Notices and Revisions
If you choose to visit Eden.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Eden.co.uk, please send a thorough description to service@eden.co.uk and we will try to resolve it.
Working at Eden.co.uk
Current Vacancies
To apply for any current vacancies at Eden.co.uk please download and complete the application form below and post it to
Gareth Mulholland
Eden Interactive Ltd
52 - 55 Evans Estate
Minerva Avenue
CHESTER
CH1 4QL
Click Here to Download an Application Form
Christian Events
Cost of Listing an Event
If your Event is free for people to attend there is no cost to list the event on our Christian Events page.
If your Event costs below £5 per person to attend, the cost to list the Event with us is £30 per Event.
If your Event costs between £5.01 and £10 per person to attend, the cost to list the Event with us is £55 per Event.
If your Event costs £10.01 or more per person to attend, the cost to list the Event with us is £75 per Event.
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