Help & Support
Q. Terms of Sale
Eden.co.uk and its affiliates provide access to the Eden.co.uk website and sell our products and services to you subject to the conditions set out on this page.
Please read these conditions carefully before using this website. By using the Eden.co.uk website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Eden.co.uk service you will also be subject to the guidelines and conditions applicable to that service.
1. The Contract Between Us
We must receive payment of the whole of the price for the goods or services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2.1. The prices payable for goods or services that you order are as set out in our website.
2.2. You will be required to pay extra for delivery of goods and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3. Right for You to Cancel Your Contract
3.1. You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2. You cannot cancel your contract if the goods you have ordered are newspapers or magazines, dated materials, made to order items, foodstuffs, earrings or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
3.3. To cancel your contract you must notify us in writing, by email or by telephone (when cancelling by telephone you may be requested to confirm by email).
3.4. If you have received the goods before you cancel your contract then (unless under clause 3.2, when you do not have a right to cancel) you must obtain authorisation and send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT you have taken reasonable care of the goods while in your possession.. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6. You will not have the right to cancel if you have ordered services and performance of those services has begun with your agreement. However, this only applies if we have informed you in writing or in another durable medium