Help & Support


Q. Gift Cards

A. Physical Gift Cards

If you are paying with a Gift Card simply add the code on the back of the Gift Card into the box on the right hand side of our checkout and click confirm or if you're on mobile click on the Have a voucher or Gift Card link.

Gift Cards expire 18 months after their dispatch date.

If you don't use the full balance of your card the remaining balance will stay in your online account for 18 months from the date your Gift Card was dispatched.

Physical Gift Cards cannot be refunded once they have been dispatched.

Email Gift Cards

If you are paying with a Gift Card simply add the code in the email of the digital Card into the box on the right hand side of our checkout and click confirm or if you're on mobile click on the Have a voucher or Gift Card link.

Email Gift Cards have their expiry date in the email.

If you don't use the full balance of your card the remaining balance will stay in your online account until the expiry date.

Email Gift Cards cannot be refunded unless the customer who has paid for the certificate is also the specified recipient AND the certificate has not been redeemed; or if the certificates has not yet been emailed as you have requested a future delivery date.