Help & Support
Q. Gift Cards
All Gift Cards expire 18 months after their dispatch date.
If you don't use the full balance of your card the remaining balance will stay in your online account for 18 months from the date your Gift Card was dispatched.
Email Gift Cards cannot be refunded unless the customer who has paid for the certificate is also the specified recipient AND the certificate has not been redeemed; or if the certificates has not yet been emailed as you have requested a future delivery date.
Physical Gift Cards cannot be refunded once they have been dispatched.