Help & Support
Q. How secure is Eden.co.uk?
We use a Thawte a 128-bit SSL Certificate to encrypt all data transferred between your computer and our servers.
In addition, we never store your credit card details - they are only used at the time of payment and then we delete all record of them.
Our servers are hosted in a secure environment where access is controlled using keycards and biometric scanning systems, alongside CCTV inside and outside the building.
And finally, to give you complete peace of mind, we offer a 100% Security Guarantee.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
If your bank or card issuer holds you liable, Eden.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Eden.co.uk while using the secure server.
This guarantee will only apply to credit or debit card purchases made using our secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.