Help & Support


Q. Damaged or Defective Items

A. Despite our best efforts items are sometimes damaged in transit or have defects from the manufacturing process.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please contact us by email or in writing within 30 working days of the delivery of the goods.

We will either replace the items or give you a full refund - whichever you prefer.

Please contact us in advance so that we can provide you with a FreePost address to return the faulty items.

Note: In the event that the damaged/defective item is replaced and the original does not arrive back with within a 14 day period we reserve the right to charge you for the replacement item.