Help & Support
Controllers of Personal Information
Any personal information provided or to be gathered by Eden.co.uk is controlled by Eden Ecommerce Ltd, 3 Minerva Court, Chester, CH1 4QT.
Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalise and continually improve your shopping experience at Eden.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Eden.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Eden.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Eden.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from other sources: we might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Eden.co.uk's most innovative and useful features and we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
We use tracking pixels and related technologies and allow third parties to set cookies for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.
You can opt out of seeing the advertisements described above by visiting the Google Ad Settings page or by visiting the following websites
Does Eden.co.uk Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Promotional offers: sometimes we send offers to selected groups of Eden.co.uk customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
Protection of Eden.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Eden.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What Information Can I Access?
Eden.co.uk gives you access to a broad range of information about your account and your interactions with Eden.co.uk. This list will change as our website evolves.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Eden.co.uk features as your your orders or customer reviews.
When you update information, we usually keep a copy of the previous version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Eden.co.uk and it is your responsibility to review them for changes.)
Conditions of Use, Notices and Revisions
If you choose to visit Eden.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Eden.co.uk, please send a thorough description to firstname.lastname@example.org and we will try to resolve it.